Terms of Service

1.  Agreement to Terms

By accessing or using ShiftTrained (the "Service"), provided by ShiftTrained, Inc. ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2.  Description of Service

ShiftTrained is an AI-powered menu training platform for restaurants.  The Service allows restaurant operators to upload menus, generate training quizzes using artificial intelligence, distribute quizzes to staff, and track training performance through a management dashboard.

3.  Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• You must be at least 18 years old to create an account.
• One person or entity may not maintain more than one free trial account.

4.  Subscriptions & Billing

• The Service offers a free trial with full access.  No credit card is required to start.  The trial is value-gated, premium features activate upon subscribing to a paid plan.
• After the trial, a paid subscription is required to continue using premium features.
• Subscriptions are billed monthly or annually through Stripe.  Prices are listed on our pricing page.
• You may cancel your subscription at any time.  Access continues until the end of the billing period.
• We reserve the right to change pricing with 30 days' written notice.
• Refunds are handled on a case-by-case basis.  Contact us within 14 days of charge for consideration.

If payment fails, ShiftTrained's payment processor will automatically retry the charge up to 4 times over the following 7 days using intelligent retry timing.  If all retry attempts fail, your account will be downgraded to free trial status after 14 days of non-payment.  Active quiz links will be deactivated until payment is resolved.  You will be notified by email of each failed payment attempt.  Promotional or discounted pricing is offered at ShiftTrained, Inc.'s discretion and may be modified or revoked with 30 days notice.

5.  Account Termination

• You may delete your account at any time from Settings → Your Data.
• Upon deletion, all your data is permanently removed within 24 hours of confirmation.
• Active subscriptions are canceled immediately upon account deletion with no refund for the current billing period.
• Paid accounts. If you cancel your subscription but do not delete your account, we keep your data so you can resubscribe and continue exactly where you left off. We do not delete it on a timer. If you want it gone sooner, delete your account at any time from Settings → Your Data.
• Free trial accounts. The retention commitment above applies to accounts that have been paid subscriptions. A free trial account that has never been a paid subscription is not covered by it. If a free trial account has had no sign-in and no activity for an extended period, we may delete the account and all of its data, permanently and without notice. You can export your data at any time from Settings → Your Data while your account is active.
• ShiftTrained reserves the right to suspend or terminate accounts that violate these Terms.

Deactivating Your Account

You can deactivate your account at any time from Settings → Your Data. Deactivation takes effect immediately: you are signed out, your staff can no longer take quizzes, and any active subscription is canceled so you are not billed again.

Deactivating does not delete anything. We keep your menus, questions, quizzes, employee records and all training history so your account can be restored exactly as you left it. To reactivate, emailhello@shifttrained.comand we will switch it back on.

If you want your data permanently erased instead, emailhello@shifttrained.comand tell us. We will permanently delete your account and all associated data and confirm when it is done. We action erasure requests within 30 days, and normally within a few business days. This applies to everyone, and includes any request made under the GDPR, the UK GDPR, or the CCPA. Deletion is permanent and cannot be undone.

Anonymous aggregated statistics that cannot identify you or your restaurant are retained after deletion, as described in Section 6.

6.  Data Ownership

• You retain ownership of all content you upload (menus, employee data, custom questions).
• You grant ShiftTrained a license to process your content for the purpose of providing the service (AI parsing, question generation, quiz delivery).
• This license terminates when you delete your account.
• AI-generated content (quiz questions, study guides) is created for your use within the platform.

Service Improvement & AI Training

You acknowledge and agree that ShiftTrained may access, review, and analyze your menus, questions, quizzes, employee performance patterns, and platform usage in order to (a) provide customer support, (b) investigate technical issues, (c) test new features and experimental functionality, and (d) improve, train, and develop ShiftTrained's AI models, question-generation algorithms, and underlying machine learning systems.

When your data is used for AI model training or feature development, it is used in aggregated and de-identified form with all restaurant-identifying information removed before processing.  Identifiable Customer Data (your restaurant name, employee names, specific menu items tied to your brand) is never sold to third parties and is never shared with third parties for their own marketing, advertising, or commercial purposes without your explicit consent, except as required by law or as strictly necessary to provide the Service (e.g. payment processing through Stripe, email delivery through Resend, AI inference through Anthropic).

This provision is necessary to allow ShiftTrained to maintain, debug, and continuously improve the Service.  If you do not agree with this use of your data in aggregated/de-identified form for service improvement, your remedy is to discontinue use of the Service and delete your account from Settings → Your Data.

Aggregated Statistics & Industry Research

ShiftTrained may compile aggregated, de-identified statistics drawn across all customer accounts, including but not limited to training completion rates, score improvement over time, question difficulty patterns, menu size and composition, staff participation rates, and platform usage trends.  We use these statistics to understand trends in the restaurant industry, to establish benchmarks, to conduct and publish research, and in our own marketing, reports, and case studies.

Aggregated statistics contain no personal data and no information that identifies you, your restaurant, your brand, or any individual staff member.  We will not publish any case study, testimonial, or report that identifies your restaurant by name without your prior written consent.

Because aggregated statistics are de-identified and are not Customer Data, ShiftTrained owns them and may continue to retain and use them after your account is closed or deleted.  This does not affect our obligation to delete your identifiable data on account deletion, which is described in our Privacy Policy.

Nothing in this section limits any right you have under applicable privacy law, including the GDPR and the CCPA, to access, correct, or request deletion of personal data we hold about you.  Anonymous, aggregated information that can no longer be associated with you is not personal data under those laws.

7.  Acceptable Use

• You are responsible for the accuracy of employee information you enter.
• You must have authorization to upload menu content.
• You must not use the platform to distribute harmful, offensive, or illegal content.
• You agree not to reverse-engineer, decompile, or hack the Service.
• You agree not to use automated systems (bots, scrapers) to access the Service without permission.
• You agree not to share your account credentials with unauthorized parties.
• You agree not to resell or redistribute the Service without written consent.

Grounds for Suspension

We may suspend or terminate an account immediately, without prior notice, where we believe in good faith that any of the following has occurred:

• Any breach of the Acceptable Use rules above.
• Suspicious or unauthorized login activity, credential sharing, or any sign that an account has been compromised.
• Attempting to access, view, or interfere with data belonging to another organization, or with any part of the Service you are not authorized to use.
• Probing, scanning, penetration testing, or otherwise attempting to defeat the Service's security, authentication, or access controls.
• Circumventing or attempting to circumvent plan limits, paywalls, seat counts, billing, or trial restrictions, including creating multiple accounts to do so.
• Automated, excessive, or abusive use that degrades the Service or places an unreasonable load on our systems or our third-party providers.
• Fraudulent, disputed, or unlawful payment activity, including chargebacks raised without first contacting us.
• Uploading content you do not have the right to use, or content that is unlawful, infringing, harmful, or abusive.
• Sending messages through the Service to people who have not consented to receive them, or otherwise using our email or SMS features in violation of applicable law.
• Harassment of, or abusive conduct toward, our staff, our other customers, or your own team members through the Service.
• Any use of the Service that exposes us to legal liability or regulatory risk.

This list is illustrative, not exhaustive.  We reserve the right, in our sole discretion, to suspend or terminate any account we reasonably believe is violating these Terms or placing the Service, its users, or their data at risk.  We may act on a reasonable suspicion; we are not required to wait for a violation to be proven first.

Where a suspension is precautionary — for example, suspected account compromise — we will tell you why and what is needed to restore access, and we will restore the account promptly once the issue is resolved.  If you believe an account was suspended in error, email hello@shifttrained.com and we will review it.  Suspension does not by itself delete your data, and we will give you a reasonable opportunity to export it unless we are legally prohibited from doing so.

8.  Content & Intellectual Property

Your Content

You retain ownership of all content you upload (menus, logos, brand assets).  By uploading content, you grant us a limited license to process, store, and display it as necessary to provide the Service.

AI-Generated Content Disclaimer

ShiftTrained's AI generates quiz questions based on uploaded menu text. The AI does not have access to your kitchen, recipes, preparation methods, supplier specifications, or actual ingredient lists. ShiftTrained is a training aid only — it is not a food safety, allergen, or regulatory compliance system.

Allergen & Dietary Disclaimer

Our Property

The ShiftTrained platform, brand, design, code, and documentation are the intellectual property of ShiftTrained, Inc. and are protected by copyright and trademark laws.

9.  Team Members

By inviting team members to your ShiftTrained account, you represent that you have the authority to grant them access and that you have informed them of these Terms of Service and Privacy Policy.  You are responsible for your team members' use of the Service within your organization.  Invited team members must independently agree to these Terms before accessing the platform.

10.  Account Sharing

Each account is for a single individual.  Manager seats are per-person and may not be shared.  Sharing login credentials with unauthorized parties may result in account suspension.  Each team member must have their own account with their own credentials.

11.  SMS / Text Messaging

Program Details

Program name: ShiftTrained

Program operator: ShiftTrained, Inc.

Support: hello@shifttrained.com

What Messages Are Sent

Training-related text messages on behalf of the employee's employer.  Specifically: quiz invitations, reminders, and study guides.

How Employees Opt In

1. A restaurant manager with a ShiftTrained account invites the employee to take a training quiz.
2. The employee opens the quiz link and lands on the registration screen at /q/{slug}.
3. The employee sees an optional messaging consent checkbox on that screen, unchecked by default and labeled “Optional · Text Updates.”
4. The Continue button is enabled at all times.  The employee may proceed to the quiz with or without ticking the consent checkbox; messaging consent is not a condition of taking the quiz.
5. If the employee ticks the checkbox and taps Continue, this constitutes affirmative consent to receive SMS and WhatsApp messages.  The timestamp, the verbatim consent text shown at that moment, and the employee's IP address are recorded against the employee's record.
6. If the employee taps Continue without ticking the checkbox, they proceed to the quiz but no SMS or WhatsApp messages are sent to them.  The employee's manager continues to reach them via email only.

Which Channel We Use (SMS or WhatsApp)

A single consent covers both channels, and ShiftTrained selects between them based on the country of the phone number. Numbers in the United States and Canada receive SMS. Numbers outside those countries receive WhatsApp, because business SMS sent from a US long code is restricted or undeliverable in much of the world. A message that fails on one channel may be retried on the other, and email remains available as a fallback. Employees are not asked to choose a channel; replying STOP on either channel opts the recipient out of both, permanently.

Employer-Attested Consent (Staff Added by a Manager)

When a manager adds their staff to ShiftTrained — by importing them from a Point-of-Sale system (for example Square or Toast), uploading a list, or entering them directly — the manager may attest that those employees agreed, as a condition of their employment, to receive work-related text messages (SMS or WhatsApp) (such as training invitations and reminders). Where the manager makes that attestation, it — together with a timestamp and how the employee was added — is recorded as the consent basis for those employees, in lieu of the per-employee opt-in described above. These messages are strictly transactional and work-related; ShiftTrained does not use them for marketing. Every recipient may reply STOP at any time to opt out permanently, regardless of how consent was obtained, and HELP for help. Managers are responsible for ensuring their attestation is accurate.

Consent Text Shown at Registration

“By checking this box and providing my phone number, I agree to receive SMS and WhatsApp messages from ShiftTrained for restaurant menu training purposes.  Messages may include quiz invitations, reminders, and study guides.  Message frequency varies.  Message and data rates may apply.  Reply STOP to opt out at any time.  Reply HELP for help.  ShiftTrained will not share or sell my mobile information, phone number, or SMS consent records with any third parties, affiliates, or lead generators for any purpose.”

Message Frequency

Message frequency varies with training activity. A single quiz can generate an invitation plus up to three automated reminders; a restaurant running frequent training will send more than one running occasional training.

Message and Data Rates

Message and data rates may apply.  Contact your carrier for details.  ShiftTrained does not charge employees for text messages.  ShiftTrained is not responsible for carrier delays or undelivered messages.

Opt-Out

Reply STOP to any message to opt out at any time.  After opting out, no further messages will be sent to that number.

Help

Reply HELP to any message for support information, or contact hello@shifttrained.com.

Data Sharing

No mobile information, including phone numbers and SMS consent records, will be shared or sold with any third parties, affiliates, or lead generators for any purpose.  Text messaging originator opt-in data and consent will not be shared with any third parties.  Mobile information is used solely to deliver the training-related messages described in this section.

A live visual demonstration of the opt-in screen is also available at https://www.shifttrained.com/sms as a supplementary reference.  All information above is self-contained on this page.

Visual Evidence of SMS Consent Flow

The screenshots below show the actual SMS opt-in screen employees encounter in production (mobile) and the full content of our public SMS Program & Consent Demonstration page at /sms (desktop).

12.  Community Content

Users may post content to ShiftTrained's community hub.  By posting, you grant ShiftTrained, Inc. a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your content within the Service.  We reserve the right to remove any content that violates these Terms or community guidelines without notice.  ShiftTrained is not responsible for content posted by users.

13.  Employment Decisions

ShiftTrained is a training and knowledge assessment tool.  Quiz scores and performance data are provided for informational purposes only and should not be the sole basis for hiring, termination, promotion, demotion, or any other employment decision.  The restaurant assumes full responsibility for all employment decisions and compliance with applicable labor laws.

14.  Marketing & Publicity Rights

By using the Service, you grant ShiftTrained, Inc. a non-exclusive, royalty-free, worldwide license to use your restaurant's name, logo, brand assets, trademarks, and general use case to identify you as a ShiftTrained customer in any of the following:

• Our website, including customer logo walls and case study pages
• Marketing materials, sales decks, investor presentations, and pitch documents
• Social media posts and stories (Instagram, X, Facebook, LinkedIn, TikTok, etc.)
• Paid advertising (Google, Meta, LinkedIn, programmatic) and earned-media press
• Customer testimonials, success stories, and quote-style attributions
• Email newsletters, drip campaigns, and broadcast communications to other customers and prospects
• The ShiftTrained community hub at /community and related public pages

This permission is granted by default upon account creation and does not require a separate signed agreement.  We rely on this clause to operate normal SaaS marketing activities common to the industry.

Opt-out: You may revoke this permission at any time by emailing hello@shifttrained.com with the subject line "Marketing Opt-Out." Upon receipt, we will remove your name and logo from new marketing materials within 30 days.  Existing printed materials, archived social media posts, and previously distributed assets may continue to display your information until they are naturally retired.

15.  Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

16.  Liability

• ShiftTrained provides AI-generated quiz content on an "as is" basis.
• We do not guarantee the accuracy of AI-generated questions, managers are responsible for reviewing questions before sending quizzes.
• We are not liable for training outcomes or employee performance.
• Allergen and dietary information in AI-generated questions should be verified by the restaurant.

ShiftTrained is not liable for service interruptions caused by third-party providers including but not limited to Supabase, Stripe, Anthropic, Vercel, Resend, Twilio, or Cloudflare.  ShiftTrained does not guarantee any specific uptime percentage or service level agreement.

To the maximum extent permitted by law, ShiftTrained, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages.  Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

17.  Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.  We do not warrant that the Service will be uninterrupted, error-free, or secure.

18.  Indemnification

You agree to indemnify, defend, and hold harmless ShiftTrained, Inc., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, (d) employment decisions made using data from the Service, or (e) any allergen, dietary, or food safety incidents related to information generated or displayed by the Service.

19.  Force Majeure

ShiftTrained, Inc. shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemics, internet or infrastructure outages, third-party service failures, government actions, or labor disputes.

20.  Service Termination

We may suspend or terminate your access to the Service immediately and without prior noticefor violation of these Terms, including any of the grounds listed in Section 7.  We may also terminate for any other reason on reasonable notice to you.  Upon termination, your right to use the Service ceases immediately.  Except where a suspension is immediate, you may export your data before termination from Settings → Your Data; if access was suspended without notice, email hello@shifttrained.com and we will give you a reasonable opportunity to export it.

21.  Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions.  Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Illinois.

22.  Changes to Terms

We reserve the right to modify these Terms at any time.  Material changes will be communicated via email or a prominent notice on the Service.  The “Last updated” date at the top of this page always identifies the version currently in effect.

Each time you sign in to the Service, you affirm that you have had the opportunity to review these Terms as then posted and you agree to be bound by them.  Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

If you do not agree to the Terms as they stand, do not sign in and do not continue using the Service.  You may delete your account at any time from Settings → Your Data, and you may export your data first.

23.  Contact Us

If you have questions about these Terms of Service, contact us at:

hello@shifttrained.com

ShiftTrained by ShiftTrained, Inc.
980 N Michigan Ave, Ste 1090
Chicago, IL 60611, USA