Terms of Service

1. Agreement to Terms

By accessing or using ShiftTrained (the "Service"), operated by TechWithTerry LLC ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

ShiftTrained is an AI-powered menu training platform for restaurants. The Service allows restaurant operators to upload menus, generate training quizzes using artificial intelligence, distribute quizzes to staff, and track training performance through a management dashboard.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• You must be at least 18 years old to create an account.
• One person or entity may not maintain more than one free trial account.

4. Subscriptions & Billing

• The Service offers a free trial with full access. No credit card is required to start. The trial is value-gated — premium features activate upon subscribing to a paid plan.
• After the trial, a paid subscription is required to continue using premium features.
• Subscriptions are billed monthly or annually through Stripe. Prices are listed on our pricing page.
• You may cancel your subscription at any time. Access continues until the end of the billing period.
• We reserve the right to change pricing with 30 days' written notice.
• Refunds are handled on a case-by-case basis. Contact us within 14 days of charge for consideration.

If payment fails, ShiftTrained's payment processor will automatically retry the charge up to 4 times over the following 7 days using intelligent retry timing. If all retry attempts fail, your account will be downgraded to free trial status after 14 days of non-payment. Active quiz links will be deactivated until payment is resolved. You will be notified by email of each failed payment attempt. Promotional or discounted pricing is offered at TechWithTerry LLC's discretion and may be modified or revoked with 30 days notice.

5. Account Termination

• You may delete your account at any time from Settings → Your Data.
• Upon deletion, all your data is permanently removed within 24 hours of confirmation.
• Active subscriptions are canceled immediately upon account deletion with no refund for the current billing period.
• ShiftTrained reserves the right to suspend or terminate accounts that violate these Terms.

6. Data Ownership

• You retain ownership of all content you upload (menus, employee data, custom questions).
• You grant ShiftTrained a license to process your content for the purpose of providing the service (AI parsing, question generation, quiz delivery).
• This license terminates when you delete your account.
• AI-generated content (quiz questions, study guides) is created for your use within the platform.

7. Acceptable Use

• You are responsible for the accuracy of employee information you enter.
• You must have authorization to upload menu content.
• You must not use the platform to distribute harmful, offensive, or illegal content.
• You agree not to reverse-engineer, decompile, or hack the Service.
• You agree not to use automated systems (bots, scrapers) to access the Service without permission.
• You agree not to share your account credentials with unauthorized parties.
• You agree not to resell or redistribute the Service without written consent.

8. Content & Intellectual Property

Your Content

You retain ownership of all content you upload (menus, logos, brand assets). By uploading content, you grant us a limited license to process, store, and display it as necessary to provide the Service.

AI-Generated Content Disclaimer

ShiftTrained's AI generates quiz questions based on uploaded menu text. The AI does not have access to your kitchen, recipes, preparation methods, supplier specifications, or actual ingredient lists. All quiz questions — particularly those involving allergens, dietary restrictions, ingredients, and preparation methods — must be independently verified by the restaurant against actual recipes and supplier documentation before use. ShiftTrained is a training tool, not a food safety or allergen compliance system. Restaurants are solely responsible for the accuracy of allergen and dietary information communicated to staff and guests.

Our Property

The ShiftTrained platform, brand, design, code, and documentation are the intellectual property of TechWithTerry LLC and are protected by copyright and trademark laws.

9. Team Members

By inviting team members to your ShiftTrained account, you represent that you have the authority to grant them access and that you have informed them of these Terms of Service and Privacy Policy. You are responsible for your team members' use of the Service within your organization. Invited team members must independently agree to these Terms before accessing the platform.

10. Account Sharing

Each account is for a single individual. Manager seats are per-person and may not be shared. Sharing login credentials with unauthorized parties may result in account suspension. Each team member must have their own account with their own credentials.

11. SMS / Text Messaging

By providing a phone number, employees consent to receive training-related text messages from ShiftTrained on behalf of their employer. Message types include:

• Quiz invitations
• Training reminders
• Account notifications

Message frequency varies. Message and data rates may apply. ShiftTrained does not charge for messaging.

Opt-Out & Help

• Reply STOP to any message to opt out at any time
• Reply HELP to any message for help information

ShiftTrained is not responsible for carrier delays or undelivered messages. Phone numbers collected for SMS are used solely for training notifications and are not shared with third parties for marketing purposes.

12. Community Content

Users may post content to ShiftTrained's community hub. By posting, you grant TechWithTerry LLC a non-exclusive, worldwide, royalty-free license to display, distribute, and promote your content within the Service. We reserve the right to remove any content that violates these Terms or community guidelines without notice. ShiftTrained is not responsible for content posted by users.

13. Employment Decisions

ShiftTrained is a training and knowledge assessment tool. Quiz scores and performance data are provided for informational purposes only and should not be the sole basis for hiring, termination, promotion, demotion, or any other employment decision. The restaurant assumes full responsibility for all employment decisions and compliance with applicable labor laws.

14. Marketing Reference

By using ShiftTrained, you grant TechWithTerry LLC permission to reference your restaurant name and general use case in marketing materials, website testimonials, and case studies. You may opt out of marketing references at any time by contacting hello@shifttrained.com.

15. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

16. Liability

• ShiftTrained provides AI-generated quiz content on an "as is" basis.
• We do not guarantee the accuracy of AI-generated questions — managers are responsible for reviewing questions before sending quizzes.
• We are not liable for training outcomes or employee performance.
• Allergen and dietary information in AI-generated questions should be verified by the restaurant.

ShiftTrained is not liable for service interruptions caused by third-party providers including but not limited to Supabase, Stripe, Anthropic, Vercel, Resend, Twilio, or Cloudflare. ShiftTrained does not guarantee any specific uptime percentage or service level agreement.

To the maximum extent permitted by law, TechWithTerry LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

17. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

18. Indemnification

You agree to indemnify, defend, and hold harmless TechWithTerry LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, (d) employment decisions made using data from the Service, or (e) any allergen, dietary, or food safety incidents related to information generated or displayed by the Service.

19. Force Majeure

TechWithTerry LLC shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, pandemics, internet or infrastructure outages, third-party service failures, government actions, or labor disputes.

20. Service Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. You may export your data prior to termination from Settings → Your Data.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Illinois.

22. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use of the Service after changes constitutes acceptance of the updated Terms.

23. Contact Us

If you have questions about these Terms of Service, contact us at:

hello@shifttrained.com

ShiftTrained by TechWithTerry LLC