Your Cocktail Menu Has 18 Drinks — Your Staff Knows the Names, Not What's In Them

Hey Team! Saturday night, 7pm, your bar is packed. A guest waves down your bartender and asks if your specialty cocktail has egg white in it. She's g…

#bar-training #cocktail-menu #allergen #upselling

Nobody Trains Staff on the Kids Menu — That's a Mistake With an 8-Top of Parents

KNOWLEDGE BASE1 min read

Terry Psaltakis·Aug 29

Nobody Trains Staff on the Kids Menu — That's a Mistake With an 8-Top of Parents

Hey Team! Saturday night. You've got an 8-top of parents and kids settled into the big corner booth. Server walks over, smiling, ready to go. First t…

#kids-menu #allergen #family-dining #server-training

Training Staff at a Mediterranean Restaurant: Mezze, Shared Plates, and the Dietary Minefield

KNOWLEDGE BASE1 min read

Terry Psaltakis·Aug 20

Training Staff at a Mediterranean Restaurant: Mezze, Shared Plates, and the Dietary Minefield

Hey Team! Mediterranean menus are beautiful. They're also a minefield, and I say that with genuine respect for the cuisine. When a guest asks "does a…

#cuisine-mediterranean #allergen #server-training #menu-knowledge