KNOWLEDGE BASE1 min read
Terry Psaltakis·Jul 5
How to Train Staff for a Soft Opening Without Chaos
Hey Team! A soft opening is not a practice run. That's the thing most operators get wrong before they've learned it the hard way. You're putting real…
Posts tagged #pre-shift
KNOWLEDGE BASE1 min read
Terry Psaltakis·Jun 22
How to Train Staff on Daily Specials Before the Doors Open
Hey Team! Saturday night, 7:45pm. Table 12 asks your server what's in tonight's pasta special. Your server says "it's like... a mushroom thing? With …
TRAINING TIP
Terry Psaltakis·May 17
The Pre-Shift Meeting Checklist That Actually Works
Hey Team! Saturday night at Black Barrel, 4:45pm. Fifteen minutes before the floor opens. My GM at the time is running a pre-shift meeting that's ble…
KNOWLEDGE BASE1 min read
Terry Psaltakis·May 5
What Restaurant Managers Get Wrong About Pre-Shift Meetings
Hey Team! Saturday night. 5:45pm. Your dining room fills up in fifteen minutes and you've just spent twelve minutes at pre-shift telling the crew abo…
KNOWLEDGE BASE1 min read
Terry Psaltakis·May 4
How to Train Restaurant Staff on a New Menu (Without Burning a Whole Pre-Shift)
Hey Team! I've rolled out well over a hundred menu updates in thirty years. Seasonal changes, full overhauls, new chef coming in and blowing up the w…
KNOWLEDGE BASE1 min read
Terry Psaltakis·Mar 8
How to Run a Pre-Shift Meeting That Actually Trains Your Team
Let me paint a picture every restaurant manager knows. It's 4:45 PM. Service starts at 5:00. You've got six servers, two bartenders, and a busser sta…