Posts tagged #menu-training
Hey Team! Family restaurants run on the same forty questions every week. You know them before I even say them. "Can you do that without onions?" "Is …
Hey Team! Friday at noon in a taco shop is no joke. The line's out the door, the fryer's screaming, someone just asked if the verde is mild, and your…
Hey Team! Pizza shop training gets written off as simple. I hear it all the time. You've got dough, sauce, cheese, toppings, done. Train someone in a…
Hey Team! Sunday at noon. The Bears just kicked off. You've got 14 tables seated, six more walking in, and your newest server just rang in three orde…
Hey Team! A guest sits down at your best table on a Friday night, looks up from the menu, and asks your server: "What's the difference between the ri…
Hey Team! Saturday night at 6:45. You've got a full book, two servers called out, and your newest hire is explaining the halibut special to a table. …
Hey Team! Nobody learns a menu by staring at a PDF the night before opening. I know because I've watched it fail a thousand times. Server comes in fo…
Hey Team! Saturday night at 7:45pm, the kitchen fires the last short rib. Your server has a four-top who all just heard the specials spiel. One of th…
Hey Team! Saturday night, mid-rush, table four asks your server what the short rib is like. Server says "it's really good, it's one of our favorites.…
Hey Team! Saturday night at Fat Tommy's, table twelve orders two old fashioneds and asks the server what's good. The server says "everything's great!…
Hey Team! Most people look at a coffee shop menu and think the training is easy. You've got espresso, lattes, cappuccinos, a few drip options. How ha…
Hey Team! I've been running restaurants for 30 years. I've hired hundreds of servers. I've trained them, coached them, fired them, and promoted them.…
Hey Team! If you've ever trained staff for a hotel restaurant, you know it's a different animal. It's not just the menu complexity, though that's rea…
Hey Team! Mexican food is having a moment in America, and I don't mean Tex-Mex combo plates. I mean real regional Mexican cuisine is finally getting …
Hey Team! New feature live as of this week. It's called Quick Quiz. Here's the whole pitch in one sentence: drop a menu PDF or snap a photo, walk awa…
