Posts tagged #menu-training
ShiftTrained is now used by restaurants in 42 countries across 6 continents to train their staff on the menu. Operators upload a menu or connect thei…
Hey Team! Saturday night, 7pm. Table four is looking at your charcuterie board menu. The server walks up confident, gets asked one question, "what's …
Hey Team! I went looking for the most expensive thing on a restaurant menu this week and ended up staring at the cheapest one instead. So I pulled t…
Hey Team! Greek menus are a trap for undertrained servers. Not because the food is obscure. Because it isn't. Guests think they know what they're ord…
Hey Team! Most restaurant training programs never get built. Not because operators don't care about training. Not because they're lazy. Because step …
Hey Team! I've been looking at restaurant training quizzes for a long time. And I mean really looking at them, the way you do when you're trying to f…
Hey Team! Saturday night last week, a server at a sports bar two blocks from one of my places quoted a customer the wrong price on a bucket of domest…
Hey Team! If you've ever worked a counter at a BBQ joint on a Saturday afternoon, you know exactly what I'm talking about. The line is out the door, …
Hey Team! Someone bombed the menu quiz. Now what? First thing I'd tell you: don't make it a discipline moment. I've seen that instinct play out a hun…
Hey Team! I hear it all the time. Owner of a wing spot or a breakfast counter pulls me aside and says something like, "We've only got ten things on t…
Hey Team! Walk into most casual dining spots right now and ask the shift lead how they trained their servers on the menu. Nine times out of ten you'l…
Hey Team! Friday at noon in a deli is its own kind of chaos. You've got eight people stacked back to the door, someone's on the phone asking about ca…
Hey Team! Friday night, 7pm, every table in the joint is packed and the kitchen is already screaming. A server tells table 12 their medium wings are …
Hey Team! Friday at 9pm, the bar is packed, college football on six screens, and a woman leans over the rail and asks your bartender whether the bar …
Hey Team! Family restaurants run on the same forty questions every week. You know them before I even say them. "Can you do that without onions?" "Is …
