
Now train your staff on your handbook and steps of service, not just your menu
New one, and it might be my favorite thing we've shipped: you can now train your staff on your employee handbook, steps of service, and procedures — …
Posts tagged #onboarding

New one, and it might be my favorite thing we've shipped: you can now train your staff on your employee handbook, steps of service, and procedures — …
Every restaurant operator I talk to says the same line, "turnover is killing me." I lived it for 30 years. The Cornell number is $5,864 per replace…

Hey Team! Three weeks to onboard a new server. That was always the number in my head, the one I repeated to managers for years. Two weeks minimum to …
Hey Team! We just spent a marathon week going through every screen in ShiftTrained with one question: would a busy restaurant owner actually understa…

Hey Team! Let me tell you about a server I hired three years ago at Black Barrel Tavern. Sharp kid. Great personality. Customers loved him on the flo…