Posts tagged #upselling
Hey Team! Happy hour starts at 4pm. Your bartender knows the rail. Your server knows the tables. But ask either one of them what's in the cucumber gi…
Hey Team! Sunday brunch rush. Every table sat, a 45-minute wait out the door, your best server working a six-top in the corner. She sells every entré…
Hey Team! Picture your bar on the Friday after Thanksgiving. Place is packed, everyone wants something festive, and your bartender gets asked about t…
Hey Team! Sunday brunch. Table of six. Check hits the table and one of them picks it up, squints at the line item that says "Service Charge 20%," and…
Hey Team! Walk behind most bars in this country and you'll find the same thing. Forty, maybe fifty bottles of whiskey lined up on the back wall. Beau…
Hey Team! Saturday night, 7pm, your bar is packed. A guest waves down your bartender and asks if your specialty cocktail has egg white in it. She's g…
Hey Team! There's a server on every floor you've worked who knows the menu inside and out. Rattles off ingredients, handles allergen questions withou…
Hey Team! You spent three weeks talking to a small distillery in Kankakee to get their rye on your back bar. You're paying $48 a bottle when the well…
Hey Team! I went looking for the most expensive thing on a restaurant menu this week and ended up staring at the cheapest one instead. So I pulled t…
Hey Team! Saturday night at Fat Tommy's, one of our servers walked up to a four-top and said, "Do you want to see the dessert menu?" Flat. No eye con…
Hey Team! You spent six months building a relationship with a farm forty miles outside the city. You drove out there yourself. You shook hands with t…
Hey Team! Tableside service is one of the most powerful things you can do in a dining room. When it's done right, the whole room watches. When it's d…
Hey Team! Saturday night, 9pm. Bar's packed. A guy sits down, loosens his tie, and asks your bartender for a specific bourbon. A well-known one. One …
Hey Team! Saturday night at Fat Tommy's, table twelve orders two old fashioneds and asks the server what's good. The server says "everything's great!…
