Terry Psaltakis·1d

Hey Team! A guest sits down at your best table on a Friday night, looks up from the menu, and asks your server: "What's the difference between the ri…

Terry Psaltakis·3d

Hey Team! Saturday morning at 8am and you've got a new hire on the espresso machine. A guest walks up and orders a cortado. Your new person smiles, n…

Terry Psaltakis·Jul 7

Hey Team! Your best server has been running tables since before some of your line cooks got their driver's licenses. She knows the menu. She knows th…

Terry Psaltakis·Jul 3

Hey Team! Rotating tap lists are one of the best things you can do for your bar program. They create regulars who come back just to see what's new. T…

Terry Psaltakis·Jul 1

Hey Team! Most servers are terrified of wine. Not because they're not smart. Because nobody ever gave them a framework that fits in their head while …

Terry Psaltakis·Jun 27

Hey Team! Saturday night at Fat Tommy's, maybe eight months ago. Table of four, peak service, every seat in the house full. Server puts in an order f…

Terry Psaltakis·Jun 25

Hey Team! I've watched a lot of wine programs fail quietly. Not with a bang. Just with servers who shrug and say "our house red is good" when a guest…

Terry Psaltakis·Jun 23

Hey Team! Every server gets asked this within five minutes of a table sitting down. "What's good here?" Four words. And I'd bet serious money that in…

Terry Psaltakis·Jun 22

Hey Team! Saturday night, 7:45pm. Table 12 asks your server what's in tonight's pasta special. Your server says "it's like... a mushroom thing? With …

Terry Psaltakis·Jun 21

Hey Team! Saturday night at Fat Tommy's, table twelve orders two old fashioneds and asks the server what's good. The server says "everything's great!…

Terry Psaltakis·Jun 14

Hey Team! I've been running restaurants for 30 years. I've hired hundreds of servers. I've trained them, coached them, fired them, and promoted them.…

Terry Psaltakis·Jun 7

Hey Team! Friday night. You're slammed. A four-top sits down and one of them mentions she has a tree nut allergy. The server nods, says of course, as…

Terry Psaltakis·May 30

Hey Team! Three weeks to onboard a new server. That was always the number in my head, the one I repeated to managers for years. Two weeks minimum to …

Terry Psaltakis·May 19

Hey Team! Let me tell you about a Tuesday night at Black Barrel Tavern about two years ago. Table of four, celebrating something, clearly in the mood…

Terry Psaltakis·May 7

Hey Team! Wine training is where a lot of restaurants waste a full afternoon and get almost nothing back. You know how it goes. GM pulls the staff to…