Posts tagged #server-training
Hey Team! Happy hour starts in 20 minutes. Your bartender is restocking the rail. Your opener is rolling silverware. And somewhere in that building, …
Hey Team! Saturday night. You've got an 8-top of parents and kids settled into the big corner booth. Server walks over, smiling, ready to go. First t…
Hey Team! Saturday night, 7pm. Table four is looking at your charcuterie board menu. The server walks up confident, gets asked one question, "what's …
Hey Team! Saturday night, 7pm, full rail, and your best server is standing next to a new hire explaining what's in the French onion soup. That's what…
Hey Team! Greek menus are a trap for undertrained servers. Not because the food is obscure. Because it isn't. Guests think they know what they're ord…
Hey Team! Saturday night at Fat Tommy's, one of our servers walked up to a four-top and said, "Do you want to see the dessert menu?" Flat. No eye con…
Hey Team! You spent six months building a relationship with a farm forty miles outside the city. You drove out there yourself. You shook hands with t…
Hey Team! Mediterranean menus are beautiful. They're also a minefield, and I say that with genuine respect for the cuisine. When a guest asks "does a…
Hey Team! Friday night at a tasting menu restaurant is its own kind of pressure. You've got eight courses, maybe ten, each one with a story that star…
Hey Team! Tableside service is one of the most powerful things you can do in a dining room. When it's done right, the whole room watches. When it's d…
Hey Team! A wrong dine-in order is uncomfortable. A wrong takeout order is a disaster nobody sees coming until it's already three miles away and the …
Hey Team! Family restaurants run on the same forty questions every week. You know them before I even say them. "Can you do that without onions?" "Is …
Hey Team! A guest sits down at your best table on a Friday night, looks up from the menu, and asks your server: "What's the difference between the ri…
Hey Team! Saturday morning at 8am and you've got a new hire on the espresso machine. A guest walks up and orders a cortado. Your new person smiles, n…
Hey Team! Your best server has been running tables since before some of your line cooks got their driver's licenses. She knows the menu. She knows th…
