Posts tagged #training
Steakhouse menu training is harder than most restaurant training because the menu carries more vocabulary, more technical detail, and more guest expe…
Menu memorization for restaurant servers is one of those things every operator agrees is necessary and almost nobody does well. The default approach…
Most restaurant menu errors aren't malice or carelessness. They're knowledge gaps. The server didn't know something about the dish. Guest got some…
Operator emailed me last week. "My servers don't know the menu and we keep getting comped items. What can I do?" The honest answer, you can fix it…
Menu quizzes aren't just a test — they're a training tool. Here's how the best managers use ShiftTrained to keep their teams sharp. 1. Quiz weekly, n…
Quick tip: create a separate quiz using the Allergens category and run it as its own standalone quiz. Why? Because allergen knowledge isn't just nice…
A guest with a tree nut allergy sits down at your restaurant. They ask the server if the pesto pasta is safe. The server thinks for a moment and says…
Nobody tracks the cost of a server who doesn't know the menu. There's no line item on the P&L for "revenue lost because the bartender couldn't descri…
Let me paint a picture every restaurant manager knows. It's 4:45 PM. Service starts at 5:00. You've got six servers, two bartenders, and a busser sta…
