Posts tagged #leadership
Hey Team! Promoting from within is one of the best moves you can make. I've done it dozens of times over thirty years. You take someone who already k…
Hey Team! Your GM walks out on a Friday. Maybe it was a better offer somewhere across town. Maybe it was burnout. Maybe it was just time. Doesn't mat…
Hey Team! Your best server just put in their two weeks. They're leaving for a corporate gig, moving to a different city, going back to school. Pick t…
Hey Team! Saturday night at 8pm, you've got a full house, three-deep at the bar, and you're staring at your floor trying to figure out which server y…
Hey Team! The opening manager walked into Black Barrel Tavern on a Tuesday morning and the beer cooler door was propped open. All night. The reach-in…
Hey Team! After 30 years and 20-plus concepts, I've watched a lot of managers run their floors. Some of them were technically flawless, organized, pu…
Hey Team! Most restaurants have a training program. Very few have a training culture. And the difference between those two things is the difference b…
