Posts tagged #guest-experience
Hey Team! You raised your prices. Maybe it was six months ago, maybe it was last month. Doesn't matter. What matters is what happens at the table the…
Hey Team! Picture a server at a nice Japanese spot, standing tableside, pointing at the menu and saying "the, uh... the yu-kee-tor-ee?" The guest loo…
Hey Team! Sunday brunch. Table of six. Check hits the table and one of them picks it up, squints at the line item that says "Service Charge 20%," and…
Hey Team! There's a server on every floor you've worked who knows the menu inside and out. Rattles off ingredients, handles allergen questions withou…
Hey Team! Let me tell you something that happened at Black Barrel Tavern about a year ago. A couple walks in on a Friday night, gets greeted by the h…
