Hey Team! Saturday night. A guest tells your server she has a peanut allergy. The server looks at the plate, sees the satay sauce in a little ramekin…
Hey Team! Your GM walks out on a Friday. Maybe it was a better offer somewhere across town. Maybe it was burnout. Maybe it was just time. Doesn't mat…
The short answer is one most managers get wrong. It takes a lot less time than you think. We can actually measure it. ShiftTrained turns your menu in…
Hey Team! Late night is its own restaurant. Different menu, different crew, different energy, and a completely different guest. The people walking in…
Hey Team! Friday at 9pm, the bar is packed, college football on six screens, and a woman leans over the rail and asks your bartender whether the bar …
Hey Team! Sunday at noon. The line is out the door. A guest steps up to the counter and asks what's actually in the grain bowl, because her kid has a…
Hey Team! If you've never worked a breakfast rush at a real diner, I want you to picture it for a second. It's 6:55am. The first table sat themselves…
Hey Team! Nobody likes a quiz when it means they might get written up. That's the whole problem with how most restaurants approach staff testing. You…
