Training Resources

Terry Psaltakis·19h

Hey Team! Friday at noon in a taco shop is no joke. The line's out the door, the fryer's screaming, someone just asked if the verde is mild, and your…

Terry Psaltakis·2d

Hey Team! Pizza shop training gets written off as simple. I hear it all the time. You've got dough, sauce, cheese, toppings, done. Train someone in a…

Terry Psaltakis·3d

Hey Team! Sunday at noon. The line is out the door. A guest steps up to the counter and asks what's actually in the grain bowl, because her kid has a…

Terry Psaltakis·4d

Hey Team! If you've never worked a breakfast rush at a real diner, I want you to picture it for a second. It's 6:55am. The first table sat themselves…

Terry Psaltakis·5d

Hey Team! Sunday at noon. The Bears just kicked off. You've got 14 tables seated, six more walking in, and your newest server just rang in three orde…

Terry Psaltakis·6d

Hey Team! A guest sits down at your best table on a Friday night, looks up from the menu, and asks your server: "What's the difference between the ri…

Terry Psaltakis·7d

Hey Team! Sushi service is the one place in your building where a knowledge gap can put someone in the hospital. I've run plenty of concepts over the…

Terry Psaltakis·Jul 13

Hey Team! Saturday morning at 8am and you've got a new hire on the espresso machine. A guest walks up and orders a cortado. Your new person smiles, n…

Terry Psaltakis·Jul 12

Hey Team! Off-site catering is where gaps in training show up fast and hurt bad. Back at the restaurant, a server can lean over and ask the bartender…

Terry Psaltakis·Jul 11

Hey Team! Saturday night at 6:45. You've got a full book, two servers called out, and your newest hire is explaining the halibut special to a table. …

Terry Psaltakis·Jul 10

Hey Team! Every state has a version of it. You get the card, you file it, you go back to work. Responsible alcohol service training, done. Box checke…

Terry Psaltakis·Jul 9

Hey Team! Saturday night at 8pm, you've got a full house, three-deep at the bar, and you're staring at your floor trying to figure out which server y…

Terry Psaltakis·Jul 8

Hey Team! Nobody learns a menu by staring at a PDF the night before opening. I know because I've watched it fail a thousand times. Server comes in fo…

Terry Psaltakis·Jul 7

Hey Team! Your best server has been running tables since before some of your line cooks got their driver's licenses. She knows the menu. She knows th…

Terry Psaltakis·Jul 6

Hey Team! The opening manager walked into Black Barrel Tavern on a Tuesday morning and the beer cooler door was propped open. All night. The reach-in…