Knowledge base articles and training tips from the ShiftTrained team and community.
Hey Team! Most operators know something is leaking. They feel it in their gut every time a server walks back to the kitchen with a confused look on t…
Steakhouse menu training is harder than most restaurant training because the menu carries more vocabulary, more technical detail, and more guest expe…
Menu memorization for restaurant servers is one of those things every operator agrees is necessary and almost nobody does well. The default approach…
Most restaurant menu errors aren't malice or carelessness. They're knowledge gaps. The server didn't know something about the dish. Guest got some…
Operator emailed me last week. "My servers don't know the menu and we keep getting comped items. What can I do?" The honest answer, you can fix it…
Every restaurant operator I talk to says the same line, "turnover is killing me." I lived it for 30 years. The Cornell number is $5,864 per replace…
Hey Team! A health inspector walked into Fat Tommy's on a Tuesday afternoon last spring. Not a pre-arranged visit. Just a guy in a polo with a clipbo…
Hey Team! I've hired somewhere north of a thousand people in thirty years. Probably closer to two thousand if I'm being honest about the turnover mat…
Hey Team! Training back-of-house is just harder. Full stop. Anyone who tells you otherwise hasn't spent real time in a kitchen. Think about what you'…
Hey Team! Running two locations was the first time I really understood how a brand can drift. Not because your people are lazy or your managers don't…
Hey Team! Saturday night. Ten minutes before we open. Your server is standing at the host stand, phone in hand, and you want them to spend sixty seco…
Hey Team! Three weeks to onboard a new server. That was always the number in my head, the one I repeated to managers for years. Two weeks minimum to …
Hey Team! I've been in this industry for thirty years. I've opened more than twenty concepts. And I've made every expensive mistake you can make with…
Hey Team! Somebody asked me last week whether restaurants should actually be using AI for staff training, or whether it's just hype. Honest answer? Y…
Hey Team! I want to talk about the math nobody runs. You're doing pre-shift. Good for you, genuinely. Most operators aren't doing it consistently, so…
