Knowledge base articles and training tips from the ShiftTrained team and community.
Hey Team! Picture a server at a nice Japanese spot, standing tableside, pointing at the menu and saying "the, uh... the yu-kee-tor-ee?" The guest loo…
Hey Team! Sunday brunch. Table of six. Check hits the table and one of them picks it up, squints at the line item that says "Service Charge 20%," and…
Hey Team! Walk behind most bars in this country and you'll find the same thing. Forty, maybe fifty bottles of whiskey lined up on the back wall. Beau…
Hey Team! Saturday night, 7pm, your bar is packed. A guest waves down your bartender and asks if your specialty cocktail has egg white in it. She's g…
Hey Team! There's a server on every floor you've worked who knows the menu inside and out. Rattles off ingredients, handles allergen questions withou…
ShiftTrained is now used by restaurants in 42 countries across 6 continents to train their staff on the menu. Operators upload a menu or connect thei…
Hey Team! Happy hour starts in 20 minutes. Your bartender is restocking the rail. Your opener is rolling silverware. And somewhere in that building, …
Hey Team! Saturday night. You've got an 8-top of parents and kids settled into the big corner booth. Server walks over, smiling, ready to go. First t…
Hey Team! Saturday night, 7pm. Table four is looking at your charcuterie board menu. The server walks up confident, gets asked one question, "what's …
Hey Team! You spent three weeks talking to a small distillery in Kankakee to get their rye on your back bar. You're paying $48 a bottle when the well…
Hey Team! I went looking for the most expensive thing on a restaurant menu this week and ended up staring at the cheapest one instead. So I pulled t…
Hey Team! Saturday night, 7pm, full rail, and your best server is standing next to a new hire explaining what's in the French onion soup. That's what…
Hey Team! Greek menus are a trap for undertrained servers. Not because the food is obscure. Because it isn't. Guests think they know what they're ord…
Hey Team! Saturday night, 8pm, deep in the weeds. A guest at table twelve tells your server she's not drinking tonight. Your server smiles and says, …
Hey Team! Monday comes fast. You've got a new seasonal cocktail menu dropping, the printer delivered the menus this morning, and your bar staff is st…
