Hey Team! You know that table. You've had that table. They sat down five minutes ago and before the server even sets down the bread, someone opens wi…
Hey Team! Saturday night, 7:45pm. A table of four sits down and one of them mentions she has celiac disease. Your server nods, points to the GF symbo…
Hey Team! If you've ever worked a serious BBQ spot, you know the question. Guest looks up from the menu, squints a little, and asks "what's the diffe…
Hey Team! Walk into any bar on a Saturday night and ask your server to describe the newest pour on the tap list. Chances are they'll say one of two t…
Hey Team! Something happened at Black Barrel Tavern a few weeks ago that I keep thinking about, and I want to share it because I don't think it's a f…
Hey Team! You've seen the face. You ask for volunteers to run a role-play drill before service and half the room suddenly finds something fascinating…
Hey Team! Picture a Saturday night at a wing joint. The kitchen's slammed, tickets are stacking, and a server leans through the pass and asks the pre…
Hey Team! Hermann Ebbinghaus was a German psychologist who, back in the 1880s, spent years memorizing nonsense syllables and testing himself to see h…
Hey Team! Super Bowl Sunday gets talked about like it's just a big New Year's Eve. It's not. New Year's Eve is a finite sprint. You flip the room twi…
Hey Team! Happy hour starts in 20 minutes. Your bartender is restocking the rail. Your opener is rolling silverware. And somewhere in that building, …
Hey Team! Saturday night, 8pm, deep in the weeds. A guest at table twelve tells your server she's not drinking tonight. Your server smiles and says, …
Hey Team! Saturday night at Fat Tommy's, one of our servers walked up to a four-top and said, "Do you want to see the dessert menu?" Flat. No eye con…
Hey Team! You spent six months building a relationship with a farm forty miles outside the city. You drove out there yourself. You shook hands with t…
Hey Team! Mediterranean menus are beautiful. They're also a minefield, and I say that with genuine respect for the cuisine. When a guest asks "does a…
Hey Team! Friday night at a tasting menu restaurant is its own kind of pressure. You've got eight courses, maybe ten, each one with a story that star…
