Hey Team! Happy hour starts in 20 minutes. Your bartender is restocking the rail. Your opener is rolling silverware. And somewhere in that building, …
Hey Team! Saturday night, 8pm, deep in the weeds. A guest at table twelve tells your server she's not drinking tonight. Your server smiles and says, …
Hey Team! Saturday night at Fat Tommy's, one of our servers walked up to a four-top and said, "Do you want to see the dessert menu?" Flat. No eye con…
Hey Team! You spent six months building a relationship with a farm forty miles outside the city. You drove out there yourself. You shook hands with t…
Hey Team! Mediterranean menus are beautiful. They're also a minefield, and I say that with genuine respect for the cuisine. When a guest asks "does a…
Hey Team! Friday night at a tasting menu restaurant is its own kind of pressure. You've got eight courses, maybe ten, each one with a story that star…
Hey Team! Private dining is one of the most profitable things you can do with your square footage. A buyout, a corporate dinner, a wedding rehearsal,…
A pre-shift meeting is not training. It's an announcement. And announcements don't stick. I've run pre-shift meetings in every restaurant I've ever w…
