Hey Team! Hermann Ebbinghaus was a German psychologist who, back in the 1880s, spent years memorizing nonsense syllables and testing himself to see h…
Hey Team! Super Bowl Sunday gets talked about like it's just a big New Year's Eve. It's not. New Year's Eve is a finite sprint. You flip the room twi…
Hey Team! Happy hour starts in 20 minutes. Your bartender is restocking the rail. Your opener is rolling silverware. And somewhere in that building, …
Hey Team! Saturday night, 8pm, deep in the weeds. A guest at table twelve tells your server she's not drinking tonight. Your server smiles and says, …
Hey Team! Saturday night at Fat Tommy's, one of our servers walked up to a four-top and said, "Do you want to see the dessert menu?" Flat. No eye con…
Hey Team! You spent six months building a relationship with a farm forty miles outside the city. You drove out there yourself. You shook hands with t…
Hey Team! Mediterranean menus are beautiful. They're also a minefield, and I say that with genuine respect for the cuisine. When a guest asks "does a…
Hey Team! Friday night at a tasting menu restaurant is its own kind of pressure. You've got eight courses, maybe ten, each one with a story that star…
Hey Team! Private dining is one of the most profitable things you can do with your square footage. A buyout, a corporate dinner, a wedding rehearsal,…
A pre-shift meeting is not training. It's an announcement. And announcements don't stick. I've run pre-shift meetings in every restaurant I've ever w…
