Hey Team! Most restaurant training programs never get built. Not because operators don't care about training. Not because they're lazy. Because step …
Hey Team! I've been looking at restaurant training quizzes for a long time. And I mean really looking at them, the way you do when you're trying to f…
Hey Team! Saturday night last week, a server at a sports bar two blocks from one of my places quoted a customer the wrong price on a bucket of domest…
Hey Team! If you've ever worked a counter at a BBQ joint on a Saturday afternoon, you know exactly what I'm talking about. The line is out the door, …
Hey Team! Someone bombed the menu quiz. Now what? First thing I'd tell you: don't make it a discipline moment. I've seen that instinct play out a hun…
Hey Team! I hear it all the time. Owner of a wing spot or a breakfast counter pulls me aside and says something like, "We've only got ten things on t…
Hey Team! Walk into most casual dining spots right now and ask the shift lead how they trained their servers on the menu. Nine times out of ten you'l…
Hey Team! Friday at noon in a deli is its own kind of chaos. You've got eight people stacked back to the door, someone's on the phone asking about ca…
Hey Team! Friday night, 7pm, every table in the joint is packed and the kitchen is already screaming. A server tells table 12 their medium wings are …
Hey Team! Friday at 9pm, the bar is packed, college football on six screens, and a woman leans over the rail and asks your bartender whether the bar …
Hey Team! Family restaurants run on the same forty questions every week. You know them before I even say them. "Can you do that without onions?" "Is …
Hey Team! Friday at noon in a taco shop is no joke. The line's out the door, the fryer's screaming, someone just asked if the verde is mild, and your…
Hey Team! Pizza shop training gets written off as simple. I hear it all the time. You've got dough, sauce, cheese, toppings, done. Train someone in a…
Hey Team! Sunday at noon. The Bears just kicked off. You've got 14 tables seated, six more walking in, and your newest server just rang in three orde…
Hey Team! A guest sits down at your best table on a Friday night, looks up from the menu, and asks your server: "What's the difference between the ri…
