Hey Team! Saturday night at 6:45pm is the worst possible moment to explain to a server that the fish tacos have a chipotle crema on them, not a cilan…
Hey Team! You've seen the face. You ask for volunteers to run a role-play drill before service and half the room suddenly finds something fascinating…
Hey Team! Super Bowl Sunday is not the day to discover your bar staff doesn't know the difference between your ghost pepper wings and your honey garl…
Hey Team! A soft opening is not a practice run. That's the thing most operators get wrong before they've learned it the hard way. You're putting real…
Hey Team! Saturday night, 7:45pm. Table 12 asks your server what's in tonight's pasta special. Your server says "it's like... a mushroom thing? With …
Hey Team! Saturday night at Black Barrel, 4:45pm. Fifteen minutes before the floor opens. My GM at the time is running a pre-shift meeting that's ble…
Hey Team! Saturday night. 5:45pm. Your dining room fills up in fifteen minutes and you've just spent twelve minutes at pre-shift telling the crew abo…
Hey Team! I've rolled out well over a hundred menu updates in thirty years. Seasonal changes, full overhauls, new chef coming in and blowing up the w…
Let me paint a picture every restaurant manager knows. It's 4:45 PM. Service starts at 5:00. You've got six servers, two bartenders, and a busser sta…
